STORE POLICY

house of envy hair store policy

Welcome to House of Envy Hair! We’re thrilled to have you here and want to ensure your shopping experience is seamless and enjoyable. Below are our store policies regarding orders, shipping, returns, and more. Please read carefully before making a purchase.

​

1. Order Processing

• All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been placed and another notification once it has been shipped.

• Please ensure that your shipping address is correct at checkout, as we are unable to change it once the order has been submitted.

2. Shipping Policy

• We offer standard shipping within the U.S. International shipping options are not available at this time.

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Please allow 3-7 business days for domestic orders to arrive 

• House of Envy Hair is not responsible for delays caused by the shipping carrier or customs.

3. Returns and Exchanges

• Due to the nature of our products, we have a no-return policy. All sales are final.

• If you receive a defective item or an incorrect order, please contact us within 7 days of receiving your order for resolution.

• To initiate a return or exchange, please email us at [your email address] with your order number and a description of the issue.

4. Cancellation Policy

• If you wish to cancel your order, please contact us within 24 hours of placing your order. After this period, we may not be able to process your cancellation.

5. Privacy Policy

• We value your privacy and are committed to protecting your personal information. We do not sell or share your information with third parties.

• Your payment information is securely processed through trusted payment gateways.

6. Product Quality Assurance

• Our virgin hair products are sourced from high-quality suppliers. We guarantee that all items are authentic and free from chemical processing.

• Please follow our care instructions to maintain the quality and longevity of your hair products.

7. Customer Service

• Our customer service team is here to help! If you have any questions or concerns, please reach out to us via email at [your email address] or through our social media channels.

8. Changes to Policy

• House of Envy Hair reserves the right to update or modify these policies at any time. Any changes will be posted on our website, and your continued use of the site constitutes your acceptance of those changes.

• ​

Thank you for choosing House of Envy Hair! We appreciate your business and look forward to providing you with the best in virgin hair.

customer care

At House of Envy Hair, we hold our customers in high regard and are committed to providing them with top-notch service. Our team of customer care professionals is always available to assist you with any or issues you may have. Whether you require assistance with your order, product recommendations, or styling advice, we are here to provide you with the support you need. Please feel free to contact us via email or live chat and we will be more than happy to assist you.